BC/BS Virtual Visits

Getting sick after hours or on weekends used to mean a long, costly trip to the emergency room or urgent
care center. But with your Blue Cross and Blue Shield of Illinois (BCBSIL) Virtual Visits benefit, powered by
MDLIVE, the doctor is in 24/7. You can see a doctor or behavioral health specialist without leaving the comfort of your own home.
Virtual Visits allows you to consult a doctor for non-emergency situations by phone, mobile app or online
video anytime, anywhere. Speak to a doctor or schedule an appointment at a time that works best for you.
Why Virtual Visits?

• 24/7 access to an independently contracted, board-certified MDLIVE doctor via phone, online video or mobile app from almost anywhere. (There may be higher than normal wait times due to coronavirus concerns. You may wish to schedule a Virtual Visit rather than remain in the virtual waiting room.)
• If needed, get a prescription sent to your local pharmacy.

MDLIVE doctors can treat a variety of non-emergency conditions, including:
• Allergies
• Anxiety
• Asthma
• Cold/flu
• Depression

• Ear infections (age 12+)
• Fever (age 3+)
• Headache
• Insect bites
• Nausea

• Pink eye
• Rash
• Sinus infections
• Stress management